Description

Accudata Systems is seeking a managed services technology administrator whose primary responsibility is to provide exceptional technical support by phone, email, and onsite to customers.

Key functions of this position include:

  • Provide exceptional customer support while resolving technical issues submitted by customers
  • Respond to tickets and incidents in accordance to company policies, procedures, and escalation processes
  • Clearly communicate and/or escalate issues or disruptions (planned or unplanned) to minimized end user business interruptions
  • Complete all activities within accordance to security policies and practices to insure the safety and privacy of data, its clients, and its resources
  • Technical support to customers by phone, email, and onsite as needed
  • Assist with NOC monitoring and issue resolution
  • MSP ticket troubleshooting focus across all MSP customers
  • Coordinate the completion of regularly scheduled health checks for customer environments
  • Shared on-call rotation required (average is once every 6-8 weeks)
  • Required to meet minimum training certification needs within one year

Necessary Qualifications:

  • Undergraduate degree (or working towards a degree) in computer science, information technology, or a related field
  • At least one year of work experience in a help desk or desktop support environment
  • Microsoft MCITP / MCSE preferred
  • CCNA Routing and Switching certification preferred

Apply for this position:

This position will be based in Dallas. Accudata Systems offers an excellent compensation plan, as well as a benefits package that includes medical, dental, life, AD&D, flex and 401k, and a challenging yet stable work environment.

 

Apply Now!